Spurred on by "rapid growth and development" in the Cayman Islands, Fidelity announced on Friday that it had appointed new managers in key positions.
"Fidelity has appointed individuals in key leadership and auxiliary roles to support its growing Cayman operations. The hiring has come at a time of rapid growth and development across all lines of the institution's business and was initiated to support the expansion of the bank's services, products and client base," Fidelity said in a press statement announcing the changes.
President and CEO, Brett Hill, said the appointments would improve leadership capabilities and customer satisfaction.
"The recent appointments to our management team will enhance our leadership capabilities and allow us to continue to provide the best experience to our Fidelity customers during this rapid time of growth," Mr Hill said.
"All these individuals bring years of strategic and operational experience and a passion and commitment for customer service. We look forward to their contribution."
Pierre Claassens, Linval Johnson, Jim McLean, Thara Pillai and Jefferey Rivers have joined the management team overseeing Credit, Electronic Services, Banking Services and Business Development, Marketing and IT respectively.
In addition four Customer Service Representatives, an Insurance Accounts Assistant, a Health Insurance Administrator, a Health Insurance Administrator Assistant, a Marketing and Public Relations Coordinator, an AFC Supervisor, and an AFC Clerk have also joined the Fidelity team.
Mr Claassens has been serving the banking industry for 34 years with a focus on credit for 27 years. He has extensive experience in Commercial, Small Business and Consumer Credit. As Manager of the Credit Department, he is responsible for the approval of loans to current and potential customers, including Mortgage, Construction, Land, Auto, and Consumer Loans, as well as Loans against Savings, Lines of Credit, Credit Cards and Overdrafts.
Mr Johnson is a certified project management professional with two decades of extensive experience in Retail Banking, Credit Risk Management, Project Management and Electronic Services. He is responsible for the implementation of Online Financial Service Delivery, Debit Card Services, ATMs and the core banking systems at Fidelity.
Mr McLean began his career in the financial services in 1974 and has 33 years experience working with major financial institutions in the Caribbean and the UK including Barclays, Axa, RBTT and Coutts. His expertise covers Retail Banking, Lending, Financial Advisory and Sales and Marketing. He is responsible for the bank's business development and banking services initiatives.
Ms Pillai has 14 years of global experience in marketing, strategy, corporate consulting, and business development in blue chip companies in North America, Europe, Asia, and emerging markets such as India, Africa and the Middle East. She is responsible for marketing, corporate communications, and business and product development support.
Mr Rivers has 25 years experience in Information Technology and has previously founded a technology consulting and security business. At Fidelity he is responsible for leading the overall operational functions that address the technology needs of the bank, including network infrastructure, email, Help Desk, software implementation and maintenance, IT security, and telecommunications. He is also responsible for the development and implementation of strategic and operational plans for IT.
Fidelity Cayman was founded in 1980 and is part of Fidelity Bank & Trust Limited, headquartered in the Bahamas. The financial services group offers a comprehensive range of both domestic and international banking, insurance, pension, and financial services to the Caribbean region.